Privacy Policy
Last updated: October 26, 2026
B&D Towing Inc. ("B&D Towing," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit bdtowinginc.com, call us, text us, or use our towing and roadside services, and how we use and protect that information.
Information we collect
- Contact information such as your name, phone number, and email address.
- Service information such as your vehicle's location, make, model, license plate, VIN, and details about the service you need.
- Communications including call details, text messages, and emails you exchange with us.
- Text messaging consent records such as the date, time, and method by which you agreed to receive text messages.
- Payment information needed to complete a transaction. Card payments are processed by our payment processor; we do not store full card numbers.
- Website data such as your IP address, browser type, and pages visited, collected through standard server logs.
How we use your information
- To dispatch drivers and provide towing, roadside assistance, recovery, and impound services.
- To communicate with you by phone, text message, or email about your service request, including ETA and status updates.
- To answer your questions and provide customer support.
- To process payments and maintain business records.
- To comply with legal obligations, including California vehicle towing and storage regulations and requests from law enforcement.
Text messaging (SMS) privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We use your mobile number only to send the text messages you agreed to receive, such as replies to your messages, service confirmations, and driver ETA updates. We may share your information with the telecommunications providers and messaging platform that deliver our text messages, solely to deliver those messages. You can opt out at any time by replying STOP. For more details, see our SMS Terms.
How we share information
We do not sell your personal information. We share information only:
- With service providers who help us operate our business (such as payment processing, phone and text messaging services, and email), who may use it only to provide services to us.
- With your insurance company, motor club, or the vehicle's registered or legal owner when needed to provide or bill for the service you requested.
- With law enforcement or government agencies when required by law, such as for police-requested tows or impound reporting.
- To protect our rights, property, or safety, or that of our customers or others.
Data retention and security
We keep personal information only as long as needed for the purposes described above or as required by law. We use reasonable administrative, technical, and physical safeguards to protect your information, but no method of transmission or storage is completely secure.
Your California privacy rights
If you are a California resident, you may request access to or deletion of the personal information we hold about you, subject to legal exceptions. We do not sell or share personal information for cross-context behavioral advertising. To make a request, contact us using the information below. We will not discriminate against you for exercising your rights.
Children's privacy
Our services are not directed to children under 13, and we do not knowingly collect personal information from children.
Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date above shows when it was last changed.
Contact us
B&D Towing Inc.
1502 N Susan St, Santa Ana, CA 92703
Phone: (714) 835-4910
Fax: (714) 242-4530
Email: [email protected]